Time Warner: Getting Ready For The Worst…(aka: bad analogies!)

We have the unfortunate luck of being an Adelphia customer whose cable account will eventually be transitioned to Time Warner.
At least we are only using it for Internet!

Today, the LA Times is running a piece on how poorly customers’ transition is being handled: loss of channels, dead internet connection, hateful customer service…

What really takes the cake is yet another dangerous use of bad analogies:
“I would urge customers to consider this like remodeling the kitchen”, (Time Warner spokeswoman) Rockenwagner said.

Of course, a more accurate analogy would be:
“Consider this like sitting quietly in your home, when suddenly a group of contractors comes into your house and, without a word, starts tearing your kitchen down. You’ve never talked to these people, your kitchen was perfectly nice and did not need any remodeling. But it’s ok, quit complaining. You’re getting a new kitchen! It may even be as good as the old one…”